Assistant Director of Ticket Operations
Job Description
Position Number:
100051Title:
Assistant DirectorFunctional Title:
Assistant Director of Ticket OperationsCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
100Unit:
PRES-ICA-External RelationsCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
Assistant Director of Ticket Operations provides oversight and supervision of ticket operations for men’s basketball including the coordination of ticket sales, allocation of priority seating and game management for all home events. Responsible for the recruitment, hiring and scheduling of event staff for ticketed events. Coordinate internship program and provide leadership and annual training. Communications lead for all inbound inquiries through email and text messaging providing direction on responses with the focus on a high level of customer service. Employee must possess excellent oral and written communication skills in order to interact with season ticket holders and donors by providing a superior level of customer service.
Benefits Summary
Top Benefits and Perks:Minimum Qualifications:
Education:
- Bachelor’s degree or equivalent combination of education and experience.
Experience:
- A minimum of three (3) – four (4) years of experience in a collegiate ticket office or similar environment.
Knowledge, Skills, and Abilities:
- Possess strong computer skills and be proficient in Microsoft Word, Excel, and Power Point.
- Strong interpersonal skills and excellent written and oral communication skills.
- Detail oriented and strong organization skills.
- Ability to set goals and monitor progress.
- Motivate staff to perform and set a positive example. Experience with Paciolan.
Must be able to work a flexible schedule which includes some evening, weekend and holidays. Some team travel may be required.
Preferences:
Preferences:
- Extensive knowledge of Paciolan preferred.
Job Risks
Not Applicable to This PositionPhysical Demands
While performing the essential functions of the job, the employee operates a computer and other office devices such telephones, copy machines, ticket printers, fax machines, etc; Regularly communicates via telephone, email and in-person with others to exchange accurate information. The scope of this position requires weekend and evening work with some team travel (Non-standard work hours). Constantly moves about the facility and event site before, during and after events; Standing, walking, kneeling, crouching, balancing and lifting up to 30 pounds.
Posting Date:
05/31/2024Open Until Filled
YesBest Consideration Date
06/12/2024Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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