Job Description

About Genesee Community College:

Founded in 1966 as part of the prestigious State University of New York (SUNY), Genesee Community College serves a 2500 square mile region in the counties of Genesee, Livingston, Orleans and Wyoming. GCC is a student-centered collegiate community that annually serves more than 4,300 students with 75+ academic degrees, certificates and micro-credentials, and several campus locations in Western New York State. Located in Batavia, GCC is only a short drive away from Buffalo and Rochester.

One of GCC's trademarks is cutting-edge technology that includes the Conable Technology Building, 54 Hyflex Classrooms, 88 smart classrooms, 27 computer labs and 8 science labs. Both the onsite and online learning modalities boast a 14:1 student-to-faculty ratio, giving students plenty of hands-on, one-to-one teaching and learning opportunities.

EDsmart recently ranked GCC as the number one community college in Western, New York and the fourth best community college in New York State.

The spacious campus boasts a new Advanced Manufacturing and Skilled Trades Lab, along with a Criminal Justice lab, Veterinary Tech lab, Solar Electric Technician lab, Nursing lab, Digital Arts Lab and Computerized Drafting & Design Lab. Additionally, the campus houses the Stuart Steiner Performing Arts Center, Roz Steiner Art Gallery, Alfred C. O'Connell Library and Child Care Center. The Richard C. Call Arena features a multi-use field house, classrooms, locker rooms, state-of-the-art fitness center, coach offices and a press box overlooking the new turf field. College Village, a student housing community, offers suite and communal style student housing at the Batavia campus.

SUNY Genesee awards over 250 student scholarships annually and has an extensive Financial Aid program. GCC is committed to providing the educational experiences which promote intellectual and social growth, workforce and economic development and global citizenship. Additional information about GCC is available at www.genesee.edu.

Job Description:

GENERAL FUNCTIONS:
Assist with Student Success Center operations as they relate to academics, programs, student and faculty support, customer service and other functions related to the general operations of the Student Success Center. The Student Success Center Associate plays an integral role in the implementation of student and enrollment services at the Batavia Campus. The position will be expected to understand and be able to communicate in person and via phone/internet comprehensive information relating not only to student accounts, but also relating to admissions, registration, advisement, and financial aid to fully serve the student. 

SPECIFIC RESPONSIBILITIES:

Provide customer service to students, visitors, and colleagues.

Serve as one of the points of contact for the Student Success Center.

Manage the central student area including scheduling appointments for SSC operation staff and assist in maintaining advisor assignments at the Batavia campus.

Respond to student inquiries in person, via phone, and via email.

Process credit card payments, Certificate of Residence forms, FERPA release maintenance, and early intervention reports.

Advise students and their families on the requirements to be considered a NYS resident and the various requirements and deadlines of individual counties to obtain a valid certificate of residency; collect affidavits/certificates of residency from students and assist in entering on student account;

Advise students how attendance affects financial aid; how grades impact satisfactory academic progress status and ability to continue to receive aid and loans.

Advise students how student aid is disbursed and refunded at GCC, including the timing for various parts of term and the impact of "No Show" reporting.

Provide instruction to students on the use myGCC and self-service Banner functions.

Utilize technology to support customer service and answering students' questions. 

Perform other duties as assigned.

Requirements:

QUALIFICATIONS:

Required
Associate's degree required. Must demonstrate a commitment to the campus values of diversity, equity, and inclusion and is mindful of and develops accessibility solutions that can accommodate all individuals to use GCC facilities without barriers, both digitally and physically. 

Preferred
Bachelor's degree and a minimum of one (1) year experience working in a customer service related role preferred.  Preference will be given to individuals with experience in Higher Education and /or with academic programs.

Excellent written and oral communication skills, as well as proven customer service orientation; preferred experience with student information systems (e.g. Banner); ability to use independent judgment when reviewing documents and managing activities of central student area; ability to research and engage colleagues regarding complex problems are necessary; proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook); strong level of organizational skills; ability to work independently to prioritize tasks and problem-solve; ability to function at a high-level in a fast-paced environment; ability to provide assistance in individual and group settings. Must be able to demonstrate a strong commitment to diversity.

Additional Information:

RELATIONSHIPS:

This position reports works closely with the Student Success Coaches.

SALARY & CONDITIONS OF EMPLOYMENT:

This is a year round,  part-time position at 19.5 hours per week and is compensated at a rate of $17.76 per hour.  Must be able to work weekdays to accommodate service demands. Salary, benefits, and conditions of employment are set by the GEA contract.

BENEFITS:

NYS Retirement Options

Flex Spending Account

GCC Tuition Assistance

Access to the Employee Assistant Program (EAP)

Access to the fitness center, pool, studio, walking trails and more at the Richard C. Call Arena 

On Campus dining options for breakfast, lunch and dinner

Access to approximately 90,000 items via GCC's Library Services

Application Instructions:

Applications are due by 10/13/24.  Please include an application, cover letter and resume.  In addition, please provide contact information for four professional references (including current and/or previous supervisors).  Please ensure contact information (phone & email) is current and up to date. 

GCC is an Affirmative Action/Equal Opportunity Employer, committed to fostering diversity in its faculty, staff, and student body, and strongly encourages applications from the entire spectrum of a diverse community.

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