Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Please include where you heard about this position.

Job Summary

Physician Relations and Outreach is part of the Office of Patient Experience. We are committed to promoting and sustaining the ideal patient and referring physician experience through excellence in patient and family-centered care. Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide, and, in the courtesies, we extend to referring physicians, patients, families, and each respective team member.  

The Senior Physician Relations Representative serves as a dedicated, and highly skilled, customer service contact between the referring physician and Michigan Medicine. Approximately 16,000 providers across the state of Michigan and northern Ohio access M-LINE (dedicated 800# for referring physicians) and the Provider Access Center (referral coordination service for affiliates/partners) to coordinate care with U-M providers.  The Senior Physician Relations Representative will cross train and rotate between M-LINE and the Provider Access Center to create the ideal referring physician experience and support coordination of care with Michigan Medicine affiliates. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Responsibilities*

Customer Service Representative:

Advanced Problem-solver and Excellent Communicator

Michigan Medicine Affiliate Support: 

Required Qualifications*

Senior Level:

5-8 years of customer service or call center experience

Intermediate Level

2-5 years of customer service or call center experience

Desired Qualifications*

Work Schedule

Shift:

Monday, Tuesday, Friday 8:00 am - 5:00 pm

Sat-Sun: 3:00 pm - 11:00 pm

Our program is 24x7 and does require work shift flexibility based on business needs.  Shifts include daytime, evening, midnight - 7-days per week.

Work Locations

Our office is located at:

North Campus Administrative Complex, Suite 2500, 2901 Hubbard Road, Ann Arbor, MI 48109

This job has the potential to be performed remotely five days a week if desired. High speed internet is a requirement for this position and its cost is the responsibility of the staff member.  There may be occasions where the staff member may need to report to the business office location, including meetings, computer, or technology requirements, or to complete work that is not possible to handle remotely. Computing resources including required software applications, VPN, desktop or laptop computer, monitor, keyboard and mouse, will be provided by the employer.  Office equipment such as phone, desk, chair, and printer are not provided.   Basic supplies such as paper and pens, are stocked at the business location and are available to remote staff for pick-up should they choose.  Unless otherwise agreed in advance with your manager, additional hardware, software, printing, and cost of office supplies preferred by the staff member, are the responsibility of the employee.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department.  Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes here.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on NativeAmericansInAcademia.*

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