Category: Admin/HR/Accounting/Finance

Employment Type: Contract

Reference: BH-378764

Sales Support | Renewals Specialist needed for a contract opportunity with Yoh's client located in San Diego, CA.

Job Details
Title: Sales Support | Renewals Specialist
Assignment duration: 12 Months
Location: San Diego, CA 92128
Schedule: M-F Onsite
Pay rate:$26 per hour.

Position Overview

• The Renewals Specialist role is responsible for owning and executing the renewal lifecycle with our current customer base.
• Responsible for increasing retention, minimizing churn, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business.
• The ability to create strategic partnerships with our customers and internal stakeholders, such as Sales and Customer Success is essential to be successful in this position.
• Responsible for ensuring customers are set up for success while optimizing financial outcomes.

• Responsible for cultivating, influencing, and securing account renewals while protecting and enhancing customer trust.
• Execute all phases of the renewal process including account review, notifying the customer, quote creation, and executing win/win strategies to close the renewal.
• Partner and collaborate with internal resources such as Customer Success, Sales, Product Management, and Legal to develop renewal strategies for each customer based on data-driven decisions.
• Identify customer requirements early on, uncover roadblocks and demonstrate strong communication skills to drive the renewal to on-time closure.
• Adopt new initiatives and programs proactively.
• Monitor at-risk renewals/accounts and develop a plan of action.
• Meet or exceed quarterly and annual renewal goals.
• Prepare activity and forecast reports as requested.

• Strong customer-service orientation and commitment to ensuring timely and quality solutions to customer issues.
• Proven success in managing customer relationships.
• Strong interpersonal skills and ability to excel in a team-oriented atmosphere.
• Project management skills and the ability to handle multiple projects simultaneously.
• Demonstrates accuracy and thoroughness while monitoring own work to ensure quality.
• Presents numerical data effectively.
• Exceptional analytical and problem-solving skills.
• Strong written and verbal communication skills to effectively interact and communicate with all organizational levels.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
• Demonstrate the ability to develop and work on resources for internal and external customers.

• Strong knowledge of Salesforce and Oracle.
• Associate's degree preferably majoring in Finance, Accounting, or Business, plus one to three years' experience in customer support, service and/or management, accounts receivable or equivalent experience.
• Sales and/or customer service experience.
• Background with sales processes including quoting, billing, and contracts is a plus.
• Must have excellent written and verbal skills to move and communicate across functional groups and levels.
• Basic Project Management skills/experience is a must.
• Ability to develop ongoing improvements and processes to enhance team performance.
• Ability to interface with C-Level executives and owners.

• First round - Virtual video meeting.
• Second round - On site in person.