Under the supervision of the Clinic Manager, the Front Office Lead oversees key front-end operations, including reception, call center support, referrals, authorizations, and advanced administrative tasks such as managing templates, office purchases, and staff coaching. This individual is responsible for managing staffing, coordinating time-off requests, adjusting provider schedules, overseeing in-basket management, and handling medication ordering.

The Front Office Lead ensures the smooth workflow of front desk and back-office operations, providing leadership, training, and assistance as needed. They also handle accounts, secure referrals and authorizations, support the call center and authorization team, and maintain the bump list.

Additionally, the Lead assists the Clinic Manager with staff performance evaluations, onboarding, and educational initiatives. They supervise junior staff, delegate tasks, and serve as a key departmental resource. This role is also responsible for submitting facilities and IT/IS work orders, processing timesheets, and running various reports such as NRC, Tableau, Vitals/Fall Risk Data, and Copay Collection. With direction from the Clinic Manager, the Front Office Lead participates in improvement efforts to enhance clinic operations and may perform other duties as needed.

• A minimum of four (4) years of related experience.

• Previous ambulatory care experience with skills and extensive knowledge of practices in an ambulatory setting.

• Proven experience in an administrative lead role and front office administration.

• Must have experience in referrals, scheduling/registration, and authorizations. Understands the functions of the referral and authorization department.

• Ability to register/schedule appointments working between two systems.

• Ability to clearly explain a physician's expertise.

• Understands the functions of the physician liaison department.

• Working knowledge of medical terminology.

• Proficient level of expertise of Microsoft programs (Word, Excel, PowerPoint) and how to create and present graphs and charts.

• Strong customer service and communication skills are required.

• Must possess excellent organizational skills, with the ability to prioritize tasks, deliver high-level customer service, and work effectively in a team.

• Neurology experience.

• Experience in private practice settings.

• At least 5 years of leadership or supervisory experience in a healthcare setting.

• Able to flex work hours, including overtime, weekends, and holidays if required for business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Must be able to work various hours and locations based on business needs.