INTERIM CALL CENTER SUPERVISOR
Job Description
Basic Functions
INTERIM APPOINTMENT (LIMITED DURATION UP TO ONE YEAR)
**FIRST DATE OF REVIEW IS SCHEDULED FOR OCTOBER 15, 2024**
Operational hours of the Connect2Success Center are Monday through Thursday 7:30 AM to 9:00 PM, Friday 8:30 AM to 5:00 PM and Saturday 8:30 AM to 12:00 PM. The primary hours of this shift will be to provide evening coverage typically between 12:30 PM to 9:00 PM. Hours may vary to include rotating shifts and weekends.
DEFINITION
Under the direction of a Dean or other administrator, plan, coordinate, and oversee the operations and activities of Victor Valley Community College Call Center.
SUPERVISION RECEIVED AND EXERCISEDReceives general direction from assigned management personnel. Exercises direct supervision over technical and/or administrative staff.
CLASS CHARACTERISTICS
This is a full time supervisory-level classification that exercises independent judgment on diverse and specialized activities of the Call Center with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff and for overseeing day-to-day processing and reporting. Performance of the work requires the use of sound judgement, initiative, and discretion.Representative Duties
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Plans, organizes, and coordinates the day-to-day activities of the Call Center to ensure the timely and effective development, implementation, and promotion of program services, events, operations, and activities.
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